DEPOSIT POLICY WHEN BOOKING ONLINE At this time, we are unable to take a partial payment when guests book online. You will be required to pay in full to reserve any tour when booking online. Our cancellation policy is valid for full payments as well.
DEPOSIT POLICY WHEN BOOKING OVER THE PHONE OR VIA EMAIL A 50% deposit is required for all tours that cost under $5,000.00. A 25% deposit is required for all tours that cost over $5,000.00. The balance is then due 30 days prior to your tour start date.
All tours are subject to a 6% surcharge to cover all applicable fees and taxes.
CANCELLATION AND REFUND POLICY Yosemite Family Adventures reserves the right to cancel any tour. If this is the case a full refund of the amount paid will be given, including the deposit. Yosemite Family Adventures is not responsible for additional expenses incurred by preparing for the tour (Including but not limited to: non-refundable advance purchase air tickets, clothing, equipment, credit card fees, medical expenses, etc.). Any tour booked less than 30 days prior to the tour start date will require a full payment to reserve the tour.
If you cancel or leave any tour provided by Yosemite Family Adventures, after your deposit has been submitted and for any reason:
More than 90 days prior to the tour start date, 10% of the *total tour cost will be retained for administration fees, with the remainder of your deposit being returned.
Between 89 and 60 days prior to the tour start date, we will retain 25% of the *total tour cost.
Between 59 and 30 days prior to the tour start date, we will retain 50% of the *total tour cost.
Less than 30 days prior to the tour start date, or once the tour has begun, there will be no refund.
* The total tour cost refers to the final complete price your deposit was based on (as stated in the Deposit Policy).
TOUR ITINERARIES All tours provided by Yosemite Family Adventures are subject to itinerary changes based on a variety of circumstances, including, but not limited to: permit availability, weather, park closures and natural disasters. The price and duration of any tour will never change once you’re registered. Payments are not refundable for itinerary changes or park closures. If a tour is cancelled due to circumstances beyond our control a tour credit equal to the full amount paid will be issued.
NATURAL DISASTER If Yosemite National Park is effected due to a Natural Disaster(Forrest Fire, Flood, Snow, Ice, Etc) during your booking date(s), and you need to cancel your tour, you will receive a "Three-Year Voucher" for your cancelled tour due to any Natural Disaster. We do not give any Monetary refunds due to National Disasters, we only provide a "Three-Year Vouchers" that will allow our guests to return to Yosemite with-in three years to experience their purchased tour(s). This is why we strongly suggest purchasing travel insurance.
TRAVEL INSURANCE For your protection, we strongly recommend the purchase of travel insurance. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, air flight, baggage and baggage delay coverage to protect your financial investment. We recommend Travel Guard for your coverage.
STARGAZING CANCELLATIONS In order to provide high quality adventures, YFA will be forced to cancel any Stargazing Tour due to lack of visibility. If we feel that guests will be unable to enjoy their outing and it would be in their best interest for their adventure to be cancelled, we will refund 100% of the total tour cost, with not booking fee's retained.